Responsible Gaming

Every form of gambling carries the risk of financial loss. No outcome is ever guaranteed, and no betting strategy can change that. Safe gambling begins with accepting this and setting clear personal boundaries before you play.

1win encourages all players to approach gambling as a leisure activity, not a source of income. Keeping control of your time and money is the foundation of a positive experience.

Key Principles to Follow

• Set a budget. Decide in advance how much you are willing to spend, and do not exceed that amount.
• Play within your means. Only use funds you can afford to lose without affecting your daily life.
• Treat losses as a cost of entertainment. Chasing losses leads to poor decisions and greater financial risk.
• Keep track of time. It is easy to lose track of how long you have been playing. Use time limits to stay aware.
• Use the available tools. 1win provides deposit limits, session limits, and self-exclusion options to help you stay in control.
• Balance gambling with other activities. Gambling should never be your only source of recreation or stress relief.
• Never gamble under pressure. Avoid betting when you are emotionally distressed, fatigued, or under the influence of substances.
• Keep personal and gambling finances separate. Do not use funds meant for rent, bills, or daily needs.

These principles are practical guidelines that support a healthier and more sustainable approach to betting.

Gambling addiction can develop gradually, and it is not always easy to notice in the early stages. Being aware of the warning signs allows you to take action before the situation becomes more serious.

Below are key indicators that gambling behaviour may have crossed into harmful territory:

• You spend more money on gambling than you originally planned.
• You feel restless or irritable when you try to reduce or stop gambling.
• You find yourself thinking about gambling frequently throughout the day.
• You use gambling as a way to escape stress, anxiety, or negative emotions.
• You have tried to stop or cut back on gambling but have been unable to do so.
• You borrow money or sell personal belongings to fund gambling activities.
• You conceal your gambling habits from family members, friends, or colleagues.
• You continue gambling even after significant financial losses, hoping to recover them.
• Your work, studies, or personal relationships have been affected by gambling.
• You feel a persistent need to increase your bets to experience the same level of excitement.

Gambling addiction is a recognised condition that requires attention and support. If any of these signs feel familiar, reaching out for help is a practical and positive step.

Taking control of gambling habits is possible with the right approach. The following recommendations are provided to help players maintain healthy boundaries and prevent addiction from developing.

• Acknowledge the issue. Accepting that gambling has become a problem is the first and most important step towards addressing it.
• Use self-exclusion tools. 1win offers self-exclusion options that allow you to temporarily or permanently restrict access to your account.
• Set deposit and session limits. Configure limits on how much you deposit and how long you play within a given period.
• Take regular breaks. Step away from gambling activity at scheduled intervals to maintain perspective.
• Avoid gambling when upset or stressed. Emotional states impair judgement and increase the likelihood of impulsive decisions.
• Speak to someone you trust. Sharing your concerns with a family member or close friend can provide relief and accountability.
• Seek professional support. Trained counsellors and support groups can offer guidance tailored to your situation.
• Block access to gambling platforms. Use third-party blocking software to limit your access during periods of self-exclusion.
• Keep a record of your gambling activity. Tracking your bets, time spent, and amounts lost helps build awareness of your habits.
• Focus on alternative activities. Replace gambling time with hobbies, exercise, or social activities that do not involve betting.

These steps are not a substitute for professional help when needed. They serve as a starting point for building healthier habits around gambling.

A range of professional organisations and helplines are available to support individuals affected by gambling addiction in India. These services are confidential, and many are accessible at no cost.

• iCall (TISS): A mental health helpline run by the Tata Institute of Social Sciences. Available on 9152987821. Provides counselling and psychological support.
• Vandrevala Foundation Helpline: A 24/7 mental health support line available on 1860-2662-345 or 1800-2333-330. Offers free counselling for emotional and psychological concerns, including addiction.
• NIMHANS (National Institute of Mental Health and Neuro Sciences): Located in Bengaluru, NIMHANS provides specialised addiction treatment and mental health services. Visit nimhans.ac.in for more information.
• Alcoholics Anonymous India (with Gamblers Anonymous meetings): Gamblers Anonymous follows a similar peer support model. Contact information and meeting schedules are available at aaindia.org.
• Snehi: A mental health organisation offering emotional support and counselling. Reachable on 044-24640050.
• The Live Love Laugh Foundation: Focused on mental health awareness and support in India. Resources available at thelivelovelaughfoundation.org.

Reaching out is a sign of strength. These organisations are equipped to provide the guidance and support needed to move forward.

If you are concerned about your gambling habits or need help accessing responsible gaming tools on your account, the 1win support team is available to assist. You can request account restrictions, self-exclusion, or information about available safeguards at any time.

Ways to Contact Support

• Live Chat: Available directly on the 1win website and mobile application for immediate assistance.
• Email: Send a detailed message to the official 1win support email address listed in the Help section of the platform.
• Social Media: Reach the support team through the official 1win social media channels for general queries.

All responsible gaming requests are handled with confidentiality and without judgement. The support team is trained to assist with account controls and to direct users to appropriate external resources when needed.